Frequently Asked Questions

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our Returns & Refund Policy.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. Check out all shipping and delivery related information at Shipping & Delivery Policy

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

In general, domestic shipments are in transit for 2 – 7 days.

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

The best way to get in touch with us is over email ([email protected]). You will usually get a reply within 48 hrs, however, in the case of weekends or holidays, it may take up to 3-5 business days for us to get back to you. We give our heart to solve our customers’ problems. In case of delay please have patience as we will serve you the best.

For any issues related to payments, deliveries, or order related queries – please mail us at [email protected]

For any query related to bulk orders, events, product inquiries, or just about anything else – please mail us at [email protected]